TERMS & CONDITIONS
Hair Extensions & Products :
Dailylifesolutions cannot be responsible in anyway how the buyer uses or treats hair extensions or any other product. This includes incorrect application, damage from perming, dying or cutting. This also includes modifying any of our products. We do not accept responsibility of damage to your hair or skin due to misuse, all application, removal and aftercare instructions is provided on our website. All products sold on this website should only be used by trained professionals or under trained supervision. Dying the hair can cause problems especially if you over-dying will kill the hair cuticles and any contact with the keratin bonds with seriously effect the keratin. We also recommend a skin test before applying pre bonded extensions: A patch test should be undertaken to check that you don’t have an allergic reaction to the cold resin (glue). To test your skin, place a small drop of glue behind your hair and leave for 24 to 48 hours to ensure you don’t have an adverse reaction. Removal of extensions should again only be done by trained professionals.
Colour Tones :
Unfortunately from time-to-time colour tones may vary from new batches, it maybe the case the we did send you the correct colour but unfortunately suppliers cannot get an exact colour match, if you are unhappy with the colour you have received you may return the unused product back to us for a refund.
All of our pre-bonded hair extensions are single-drawn which means that there will be shorter lengths within the bundles of hair and not root to tip length.
All orders placed are for delivery within the UK excluding Northern Ireland, Isle of Man or any of the off-sure Islands in Scotland. If you need a quotation for delivery costs please contact us via our contact form. International delivery is available to many different countries around the world, shipping costs are automatically calcutlored upon checkout. All orders will be dispatched same or next day, our dispatch deadline Monday to Friday is at 3pm and 10.30am on Saturday’s.
Guaranteed Saturday Delivery :
If you require for your order to be delivered on Saturday normal Special delivery may get to you on Saturday but if you require for your order to be guaranteed Saturday delivery, Royal Mail charge an additional £3.00 on top of the normal Special Delivery price. Orders for Guaranteed Saturday Delivery must be made before 3pm on Friday, subject to payment clearance.
Lost Items :
The buyer is solely responsible for providing us with the correct delivery address, if this is incomplete once the order is dispatched we cannot be liable for your shipment.
Your order hasn’t arrived? In the unlikely event that an order is lost during shipment, we will do our best to replace it as soon as possible (depending upon product availability). In order to confirm that an order shipped via post has indeed been lost, we must wait 10 working days (please note International orders are subject to a 25 working day wait) as most ‘missing’ items are located within the postal system within this period, as advised by the Royal Mail. See our Terms and Conditions of sale.
Lost items will only be refunded or replaced after 10 working days of receipt of placing an order. This allows Royal Mail to start an investigation into your lost order, if Royal Mail do not compensate by 10 days we will issue the buyer a full refund or replacement (as accordance to distance selling regulation of 2000)
Before contacting Dailylifesolutions to report a lost order or late delivery, please follow steps 1, 2 and 3 below:
1)Have you checked on the status of your order using Royal Mail’s Order Tracking system?
2)Has it been 10 days, not including Sundays (or 28 days for international orders) since your order was dispatched? See our Terms and Conditions of sale.
3) Have you contacted your local Sorting Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you? To find your nearest UK Sorting Office call Royal Mail on 08457 740740.
Please note, where you have paid extra for your order to be shipped via our express special delivery courier service we will of course reimburse you the carriage costs if the delivery has not been made/attempted within 2 full business days of dispatch – this applies to UK mainland delivery addresses only.
What Next? If the required number of working days has elapsed then please contact us and we will print out the Royal Mail Claim Form. Please contact us with your full name, address and order number along with a contact phone number.
All of our prices include VAT, therefore the price you see is the price you pay! Dailylifesolutions.com will endeavor to hold our prices as seen on the website, although prices may change as we keep regular checks to keep our price competitive.
We accept payment via PayPal, Amazon Checkout and by Credit Card using PayPal Pro. All these payment methods are safe and secure. We do not accept payment via cheque as they take too long to clear. All credit/debit card payments go through PayPal’s or Amazon Checkout’s secure systems therefore you card’s details are 100% safe and secure. All payments must be received/cleared before orders are dispatched.
If orders has already been processed or dispatched unfortunately your order cannot be cancelled. Cancellations can only be changed whilst in the processing stage, subject to enough notice.
Return Policy :
Items returned within 7 days of receiving your original order will be eligible for a refund if there is evidence of manufacturing defect, such as the size, style, hair material, cap construction or color doesn’t match the description, please feel free to contact us at: firstname.lastname@example.org. Our customer service will reply to you as soon as possible. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously worn products. It is important to make sure the wig is intact and the Lace has not been cut. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service first at email@example.com you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment account. Buyer needs to pay for the return shipping fee. After the return request has been authorized, the wigs can be shipped back to the address we will give you. Please kindly include your order number or returned package number in your email to us. Any free gifts should be returned together with the original package.
Faulty Items :
We will not accept any faulty goods/hair back after 28 days. If you believe the item is faulty you must contact us immediately so one of our trained professionals can help you resolve any problems you have, due to almost 95% problems can be resolved by aftercare advice. If you do not contact us for aftercare advice and remove the hair without consulting us first we have the right to reject any returns. If your order is under 28 days old and we cannot resolve by our aftercare instructions we will ask you to return the goods back to us for a full inspection and testing if required. If your order is over 28 days old, we will provide you with free expert advice.
Internet Site Security :
Dailylifesolutions is 100% secure. Dailylifesolutions guarantees the safety of your credit card information using PayPal and Amazon Checkout. All credit card information is handled with the utmost security and will never be released to any other organization under any circumstance. We also annually subscribe to RapidSSL and Comodo. RapidSSL and Comodo are both 128 / 256 bit single root SSL certificates which secures all pages on our website.
Privacy Notice :
Dailylifesolutions will not in any circumstances release or share our customers personal information, this is very important to us. We do not store or share any financial information to any 3rd parties.
These Terms and Conditions agreement is governed by English Law.
All images and content is legally protected by UK & International Copyright. No images may be copied, printed or utilized in any way without express written permission from Dailylifesolutions.
If you have any questions please feel free to Contact Us we are here to help.